Information regarding order cancellations and refunds.
Due to the nature of bulk merchandise supply and business-to-business trading, refund and cancellation terms are handled on a case-by-case basis depending on the specific order and supplier agreements.
Cancellations depend entirely on the relevant order status. If an order has not yet been processed with the supplier or dispatched, a cancellation may be possible. However, once procurement and shipping processes have commenced, cancellation may not be feasible.
Terms for refunds vary based on the product category, order size, and specific supplier conditions. Any agreed refund or cancellation terms will be explicitly communicated and documented during the quotation and order coordination phase of your transaction.
If merchandise is received damaged or does not match the agreed-upon specifications, customers should contact our team immediately upon delivery. We will coordinate with the relevant suppliers and logistics partners to address the issue and determine if a refund, replacement, or credit is applicable based on the specific transaction terms.
For specific questions regarding a pending or completed order, or to discuss potential cancellations or refunds, please contact us directly at contact@aamnatradingco.com with your order details.